Effective October 6, 2026
Horton Knows IT text messages
Horton Knows IT is operated by Randy Horton. Mando is our assistant name. If you choose to receive texts, we may send conversational replies, appointment confirmations, service and support updates, and information you request. This program does not send marketing promotions. Message frequency varies with your requests and service activity. Message and data rates may apply.
Your choice
You can request texts using the separate, optional SMS checkbox on our contact form. Enter your own mobile number and review the disclosure before checking the box. Providing a phone number or submitting a support request alone does not give SMS consent. Consent is not a condition of purchasing any goods or services. SMS delivery begins only after we confirm service availability.
Stop or get help
Reply STOP to a message from us to stop texts to that mobile number. You may receive one final opt-out confirmation. To request re-enrollment, reply START. Reply HELP for assistance, or email rhorton@hortonknowsit.com. Our SMS number is (330) 526-1330.
Privacy and mobile consent
We use your mobile number, SMS consent, message content, and delivery records to operate this program, respond to requests, and honor opt-outs. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared with third parties, except service providers necessary to operate and deliver the messaging program, such as Twilio and mobile carriers.
Our privacy notice explains our wider handling of contact and service information. We keep consent records to document your choice and respect your preferences. You can email us to request access, correction, or deletion, subject to records we need to retain for service, compliance, or opt-out purposes.
Service availability
Delivery depends on carrier availability and network conditions; messages may be delayed or unavailable. Carriers are not liable for delayed or undelivered messages. This is not an emergency service. Some replies may be prepared by an automated assistant; contact us if a reply needs correction or human review. Do not text passwords, payment-card information, or other sensitive credentials.